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ATM Experience
- Mr. RAO avn

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Sir, I want to share my experience with ATM bank operations. Bank State Bank of Hyderabad. Branch at RCPuram branch // in BHEL-Hyderabad campus. Date of trans. 03-02-2004. A/C type Savings Bank account. Time 01=30 p.m Transaction details: I tried to withdraw money from ATM m/c, an amount of Rs. 10,000/-The message on the screen said 'Your day's maximum is reached. Transaction unsuccessful. Pl. take out ur card.' The card was ejected. The printout from m/c said withdrawal, response code 000, balance was accounted for withdrawal and bal. got reduced from my a/c.(to the tune of the transaction that failed.) Immediately I rushed to the staff of the branch. ATM is in the same premises of the bank. I reported the sameto the staff. They said such a thing is possible and money will be collected from the surplus tray of ATM M/c and posted to my a/c. Assured there will not be any problem. I contacted them on phone after sometime. The staff attending the phone said 'Sometime back, there was a problem due to cash deficiency and cash was set and the m/c is working normally and money can be collected from ATM. I have collected the statement of the monthly transactions and found to my shock that the a/c shows a debit of Rs. 10,000/-. The next transaction also was posted, but there was a debit first and the same was credited back again. There by no harm to my balances. The same was explained to the staff. They said that log of the atm transactions and the extra amounts will be checked with the surplus of that day and adjustments if any can be always made.

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