Call centre jobs: People wonder why they get paid so
much for just being on the phone. Take a look:
Tech Support: 'I need you to right-click on the Open Desktop.'
Customer' Ok.'
Tech Support: 'Did you get a pop-up menu?'
Customer: 'No.'
Tech Support: 'Ok. Right click again. Do you see a pop-up menu?'
Customer 'No.'
Tech Support:: 'Ok, sir. Can you tell me what you have done up until this point?'
Customer: 'Sure, you told me to write 'click' and I wrote 'click'.'
***
Customer: 'I received the software update you sent, but I am still getting the same error message.'
Tech Support: 'Did you install the update?'
Customer: 'No. Oh, am I supposed to install it to get it to work?'
***
Customer:: 'I'm having trouble installing Microsoft Word.'
Tech Support:: 'Tell me what you've done.'
Customer: 'I typed 'A:SETUP'.'
Tech Support:: 'Ma'am, remove the disk and tell me what it says.'
Customer:: 'It says '[PC manufacturer] Restore and Recovery disk'.'
Tech Support:: 'Insert the MS Word setup disk.'
Customer:: 'What?'
Tech Support: 'Did you buy MS word?'
Customer: 'No...'
***
Customer:: 'Do I need a computer to use your
software?'
Tech Support:: ?!%#$
***
Tech Support:: 'Ok, in the bottom left hand side of
the screen, can you see
the 'OK' button displayed?'
Customer: 'Wow. How can you see my screen from there?'
***
Tech Support:: 'What type of computer do you have?'
Customer:: 'A white one.'
***
Tech Support: 'Is your computer on a separate telephone line?'
Customer: 'No.' (clicks the button to log on to our (service)
Tech Support:: 'Well then we can't-'
Customer:: 'It says 'no dial tone'.'
Tech Support: 'That's because you're on the line with me right now. You need to-'
Customer:: 'No, that's not it. It does this all the time. I just have to try a few times, and it will let me through.'
Tech Support:: 'No, ma'am. It's not even trying to dial right now because you're on the phone with me.'
Customer: 'It must be busy. I'll try again later.'
***
Tech Support: 'What's on your screen right now?'
Customer: 'A stuffed animal that my boyfriend got me at the grocery store.'
***
Tech Support:: 'What operating system are you running?'
Customer:' Pentium.'
***
Customer: 'My computer's telling me I performed an illegal abortion.'
***
Customer: 'I have Microsoft Exploder.'
***
Customer: 'How do I print my voicemail?'
***
Customer: 'You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly.'
Tech Support: 'What does it say?'
Customer: 'Something about an error and non-system disk.'
Tech Support: 'Look at your machine. Is there a floppy
inside?'
Customer: 'No, but there's a sticker saying there's an
Intel inside.'
***
Tech Support: 'Just call us back if there's a problem. We're open 24 hours.'
Customer: 'Is that Eastern time?'
***
Tech Support:: 'What does the screen say now?'
Customer: 'It says, 'Hit ENTER when ready'.'
Tech Support:: 'Well then... what's the problem?'
Customer: 'How do I know when it's ready?'
***
Tech Support:: 'Type 'A:' at the prompt.'
Customer:: 'How do you spell that?'
Now you know.... Why they get paid... for just being on phone...
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