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Hello Callcenter,..... !
- Ms. savera
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Call centre jobs: People wonder why they get paid so much for just being on the phone. Take a look: Tech Support: 'I need you to right-click on the Open Desktop.' Customer' Ok.' Tech Support: 'Did you get a pop-up menu?' Customer: 'No.' Tech Support: 'Ok. Right click again. Do you see a pop-up menu?' Customer 'No.' Tech Support:: 'Ok, sir. Can you tell me what you have done up until this point?' Customer: 'Sure, you told me to write 'click' and I wrote 'click'.' *** Customer: 'I received the software update you sent, but I am still getting the same error message.' Tech Support: 'Did you install the update?' Customer: 'No. Oh, am I supposed to install it to get it to work?' *** Customer:: 'I'm having trouble installing Microsoft Word.' Tech Support:: 'Tell me what you've done.' Customer: 'I typed 'A:SETUP'.' Tech Support:: 'Ma'am, remove the disk and tell me what it says.' Customer:: 'It says '[PC manufacturer] Restore and Recovery disk'.' Tech Support:: 'Insert the MS Word setup disk.' Customer:: 'What?' Tech Support: 'Did you buy MS word?' Customer: 'No...' *** Customer:: 'Do I need a computer to use your software?' Tech Support:: ?!%#$ *** Tech Support:: 'Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?' Customer: 'Wow. How can you see my screen from there?' *** Tech Support:: 'What type of computer do you have?' Customer:: 'A white one.' *** Tech Support: 'Is your computer on a separate telephone line?' Customer: 'No.' (clicks the button to log on to our (service) Tech Support:: 'Well then we can't-' Customer:: 'It says 'no dial tone'.' Tech Support: 'That's because you're on the line with me right now. You need to-' Customer:: 'No, that's not it. It does this all the time. I just have to try a few times, and it will let me through.' Tech Support:: 'No, ma'am. It's not even trying to dial right now because you're on the phone with me.' Customer: 'It must be busy. I'll try again later.' *** Tech Support: 'What's on your screen right now?' Customer: 'A stuffed animal that my boyfriend got me at the grocery store.' *** Tech Support:: 'What operating system are you running?' Customer:' Pentium.' *** Customer: 'My computer's telling me I performed an illegal abortion.' *** Customer: 'I have Microsoft Exploder.' *** Customer: 'How do I print my voicemail?' *** Customer: 'You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly.' Tech Support: 'What does it say?' Customer: 'Something about an error and non-system disk.' Tech Support: 'Look at your machine. Is there a floppy inside?' Customer: 'No, but there's a sticker saying there's an Intel inside.' *** Tech Support: 'Just call us back if there's a problem. We're open 24 hours.' Customer: 'Is that Eastern time?' *** Tech Support:: 'What does the screen say now?' Customer: 'It says, 'Hit ENTER when ready'.' Tech Support:: 'Well then... what's the problem?' Customer: 'How do I know when it's ready?' *** Tech Support:: 'Type 'A:' at the prompt.' Customer:: 'How do you spell that?' Now you know.... Why they get paid... for just being on phone...

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