|
|
|
General Forum: Current 'Affairs' | | BPO employee sold Banks data to an undercover reporter. Does this affect the booming BPO business in India? | |
| Great!
There are two angles in this.
1. First angle - this is reality: Sun is trying to make business out of this and people who are opposing BPOs are going to use this incident for their favour. They will only succeed 1% in their direction and it will dilute in no matter of time. So, in the long run, it will not affect Indian BPOs. This is a cheap trick played by Sun's reporter. In fact, there are several such things happened in developed countries, including in US and UK several times. Identity theft is the biggest concern today in USA. Every credit card company pushing and selling credit protection plans to their customers - by telling big stories about identity theft. In my opinion, these credit card companies are doing all this intentionally to make money out of this. It is similar to virus and spam - and then, sell anti-virus and anti-spamming softwares. When these things happen in US or UK, nobody cares - but, when it happens in India or any other third world country, they cry cry and cry.
2. Second angle - let's assume that the Sun is a really good and responsible news paper: Sun did a great job by doing this. This is exactly what Arun Shourie did long time ago in India. He purchased a girl in the market - and published that in Indian Express. By publishing this, Sun created an awareness in India - all over the BPO industry. All BPO employees will now be more careful - if somebody contacts them and offers them money to give data, they won't give now, becuase they suspect this is also like Sun's story. So, this is really good. What Sun did is a great job. And BPO managements take more care and the companies who is outsourcing work to India will take more steps to prevent this. There will be more and more private detective agencies etc., will offer money to BPO agencies to make sure that the BPO employees are not doing bad things. All this is happening for a good cause. I own a BPO in India, and I am going to hire a detective agency to offer bribe to my own employees and make sure they all are good.
Anyway, we are going in the right direction!
Posted by: Mr. Kumar SVS At: 25, Jun 2005 8:36:11 PM IST
mera bharath mahan
Posted by: Mr. )++)(+)&*(( !%$RS£ At: 25, Jun 2005 7:24:50 PM IST
An undercover reporter for British tabloid Sun, reportedly succeeded in obtaining account numbers, bank card details, secret passwords and other personal details of 1,000 British Bank customers by paying $5,000 to Karan Bahree, a probationary employee of a Delhi-based BPO firm Infinity eSearch. Sun has worked up the story by using words like “crooked” to describe employees in the Indian BPO sector while its website screams to British nationals: “Your life for sale.” These kind of instances may jeopardise the growth trends in India’s call centre industry, which is expected to touch $21 billion by 2009. This issue should raise the concern levels both with the government and the industry. Give your opinion.
Posted by: Site Administrator At: 25, Jun 2005 4:03:40 PM IST
| |
|
|
|
| Advertisements |
|
|
|
|
| Advertisements |
|
