are the trend-setters

News: Special Stories

Governor launches Voter Facilitation Helpline

Hyderabad: A soft launch of the new version of 1950, a toll free helpline of Election Commission of India, was done by Governor E.S.L Narasimhan as part of the National Voter's Day celebrations at Ravindra Bharati on Friday.

The 1950 infrastructure is scheduled to be operationalised on the 1st of February and it is hoped that it becomes the first point of contact for citizens to interact with the election machinery.

1950 as a toll free helpline for the Election Commission of India is not new to Telangana. The Department of Telecom allocated the number of 1950 to the ECI in 2014 for the purpose of registering complaints on poll related issues and the office of the CEO Telangana has been running a helpline with 1950 ever since.

In the recently conducted Telangana State Legislative Assembly Elections 2018, the 1950 helpline was backed by a 24 x 7, 30 line call center operated out of two locations in Hyderabad. In addition to this, each district had its own voter helpline to handle queries and complaints. In response to the widespread campaign to popularize the 1950 number, over 4.8 lakh calls were received at the State Contact Center (SCC) and over 4 lakh calls were received across the District Contact Centres in the period between 6th September 2018 and 7th December 2018.During this period, the SCC could be accessed by dialing 1950 while each of the DCCs had their own individual numbers.

1950 has now been re-envisioned as a broader based voter facilitation helpline where the SCC and the DCC work in tandem in a systematic manner. The aim is to run an industry standard facilitation center by upgrading the infrastructure and the human capital at the DCCs.

All District Contact Centres have been mapped to the toll free number 1950 and shall work with the the State Contact Centre to become the first point of contact for citizens to respond to Information, Feedback, Suggestions and Complaints. A citizen calling the number shall be automatically directed to the Contact Center being run by the district where she is physically present at the time of making the call. Thus, a call from Adilabad gets automatically directed to the Adilabad DCC. However if a caller from Hyderabad needs to call the Adilabad DCC, she shall dial the Adilabad STD Code followed by 1950 i.e 08732-1950. The State Contact Center shall be specifically reached by dialling 1800-40-1950.

The helpline shall be run on industry standard benchmarks so that no call shall wait for more than 30 seconds. After 30 seconds, a voice prompt system shall be activated to avail the call back facility. In case of no response from a DCC 10 seconds calls shall be auto redirected to SCC and call abandon percentage shall be less than 10%.

Monitoring standards have also been put in place to ensure quality of response both during the call and after the call. Call quality is ensured by features like call recording and call barging. Follow up action is ensured by operators registering all received calls on the National Grievance Services Portal which is monitored by the whole election machinery from the ERO to the ECI. The complaints received on the NGSP are monitored for quality of disposal as well as disposal within specified timelines. The NGSP along with 1950 is being set up as a Unified Grievance Management System.

News Posted: 28 January, 2019


Headline News
Harish blames Domestic Factors for Decline
Intermediate Admissions from May 21
Betting remarks attract Penal action, YCP
KCR review meeting on Kaleshwaram project
KCR must operate from Secretariat: Congress
Opposition met Governor against defected MLAs
NHRC notice to TS over Inter Results
Kaleswarm Project Wet Run Successful
KCR orders free Re-Counting
TS Govt probe into Inter Results
Chandrababu preparing for Defeat, YCP
TRS Govt playing with Students: Congress
Country's future is in your hands, Governor
TTD EO Clarifies on Gold Deposits
TDP accuses Modi of playing Caste Politics
More Headline News...
Katrina joins Rohit Shettys Cop Universe
Nitin Chandra to Promote Local Regions
Nani's Jersey confirms April 19 release
Mahesh Babu's Maharshi postponed
Chandamame Video Song from 118
Durmargudu Official Trailer
Sony to produce Major with Mahesh Babu
Kalyan Ram's 118 Full Songs
Jr.NTR as Parle Brand Ambassador
Anjali CBI releasing on Feb 22nd
More Entertainment...
Crime News
172 minors booked for driving
Eight killed in road accident in Nalgonda
Jayaram case shifted to Hyderabad Police
Action assured in Kamatipura Rape Case
Four persons commit suicide
Banker injured in firing
Rs 2K fake notes seized, six arrested
Two convicts escape from Warangal prison
'Humiliation' drives two women to suicide
Student drowns in Kapra Lake
More Crime News...
Special Stories
EFLU Vice-Chancellor calls on Governor
KIMS Organises Lupus Ramp Walk
Lamakaan receives Yudhvir Award
MLSA desks to settle Matrimonial Disputes
Novotel Celebrates Planet 21
TITA to address issues through Short Films
Military Engineer Service Course launched
Inter-State meeting on Tiger protection
Take care of Parents, says Governor
TTD JEO inspects SV Music College
More Special Stories...
Manish Maheshwari as Twitter India MD
HMRL to get Finland Renewable Energy Tech
Three Modern Metal Fairs in Hyderabad
Business Networking Portal for MSMEs
Business Mint Nationwide Awards-2019
RERA registration with penalty till 15th
NMDC wins 5 PRCI Excellence Awards
Safran Aircraft Plant in Hyderabad
HDFC Bank opens 5,000th branch
USD 2 million for Innovation under IIGP
More Business...
Golconda Masters 2019 from Today
MANUU cricket team beats HCU
Rahul Gandhi congratulates P.V. Sindhu
Sports should be Part of Education: VP
Karna Kadur, Nikhil Pai clinch Coffee Day India Rally title
India beats China 2-1, wins Asian Trophy
Sindhu enters final, assured a medal
30th Sailing Championship from July 15
Pratyusha crowned with International Title
First match: Reigning Champs KKR to face Mumbai
More Sports...
Brahmotsavams in Rishikesh from May 17th
Dhwajarohanam at Vontimitta for Navami
Rama Navami celebrations at Tirumala
Vontimitta Sri Rama Brahmotsavams
Annamacharya Vardhanti Mahotsavam
Teppotsavams Concluded on a Grand Note
Balaji as Sri Rama, on the Float
Vontimitta Brahmotsavams from April 13th
Sri Lanka PM Wikramasinghe in Tirumala
Radhotsavam in Srinivasa Mangapuram
More Devotion...
NRI News
NJ NRIs Pray for Sri Lanka
NATS Raised 400k in New Jersey
NATS Convention Event in NJ on 30th
TAGC Womens Day Celebrations
ATA International Womens Day in NJ
TAGC Sankranti and Republic Day Event
NATA Immigration Conference Call Today
NATA Executive Committee for 2019-20
NATS raised 600k in Kick-Off Event
Parmesh Bheemreddy new ATA President
More NRI News News...

Get the best Results!
Reach potential customers thru, advertise with us!!
Beauty and Skin Care
For all your favorite branded products of Beauty, Skin Care, Perfumes, Makeup and more!
College Admissions in USA
Guaranteed Admissions or Processing Fee will be refunded. At
One-stop Destination for Information on Educational Resources related to Andhra Pradesh
Headline News
Cinema News
Special Stories
NRI News
Social Media
Movie Gallery
Devotional Gallery
Photo Galleries
News Gallery
Cinema Gallery
Beauty Gallery
Fashion Gallery
Sports Gallery
Travel Gallery
Real Estate


(C) 2000-2019, All Rights Reserved.