Railways launches 'Complaint Web Portal and App'
Hyderabad, March 6 (INN): As announced in the Railway Budget, THE Ministry of Railways has launched a 'Customer Complaint Web Portal and Mobile Application' (android/windows based mobile App).
This 'Customer Complaint-cum-Suggestion' portal and mobile App which can be freely downloaded, will be very useful as one can track the status of the complaints which they have registered on this portal with the help of mobile App.
The Complaint Management System (COMS) portal consists of a mobile app based complaints and suggestions application (currently on the android platform). It also has a web based complaints and suggestions application on http://www.coms.indianrailways.gov.in/. A SMS based complaints and suggestions application on the number +91-9717630982 has also been introduced. A link to Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will also be provided.
News Posted: 6 March, 2015
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